Privacy Policy
The following details the Privacy Policy for this website (www.jamescole.photography), owned and operated by James Cole Photography ("we", "us" and "our").
We are committed to protecting your privacy while you use our website and make purchases or provide your contact details. This statement sets out what data we collect and how we use it, and your rights in relation to it. By continuing to use this website you acknowledge and agree to this Privacy Policy. If you do not understand or agree to this Policy, you should not use this website.
This Privacy Policy only applies to this website. The website may contain links to other websites or applications, but this Policy does not apply to any of those linked websites or applications.
Personal information — such as names and mailing or email addresses — is not collected unless you knowingly provide it. In choosing to provide this information, you agree to be bound by this Privacy Policy. James Cole Photography is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) it sets out, which govern how we collect, hold, use and disclose personal information.
Type of Information, How it is Collected and Used
When you use this website, we may collect information from you through browser cookies and automatic tracking systems (such as information about your browsing preferences). This is non-personally identifiable information and is solely used to gauge trends, how the website is used, and to improve your experience while using the website. Most web browsers are set to accept cookies, but they are not required.
In addition, we collect information that you provide us when placing orders. Details such as name, email address, phone number and delivery address are collected by the website's ordering system during checkout in order to process the order and arrange delivery. We retain your order information for our records only. Card details are not collected or recorded by us — these are securely processed by our payment providers, such as Etsy Payments, Stripe, PayPal or Afterpay.
You may also provide us with your email address via a medium such as a 'contact us' form or direct email. This information is used to respond to your queries only.
Security and Disclosure of Information
We will not sell, trade or rent any of the information you provide to us. No transmission of information or data via the internet is completely secure, and we cannot guarantee or warrant the security of any information that you provide to us. This is done at your own risk. In the unlikely event of an eligible data breach involving your personal information, we will comply with our notification obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).
Accessing, Updating and Correcting Information
You have the right to request access to, updates to, or corrections of any of your personal information which we hold. Please contact us should this be the case.
Changes to this Policy
We reserve the right to periodically review and update this Policy, and may make amendments at any time. This Policy is not a contract, and we encourage you to periodically revisit this page for the most up to date version.
Contact and Complaints
We take all feedback very seriously. Should you have any questions about this Policy, or wish to make a complaint about how we have handled your personal information, please contact us at james.lloyd.cole@gmail.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Terms & Conditions
See our Terms & Conditions.
Refund Policy
See our Refund Policy.