Terms & Conditions

In using this website (www.jamescole.photography), owned and operated by James Cole Photography ("we", "us" and "our"), and when purchasing a product, you are subject to the following Terms and Conditions.

Copyright

All images on this website were created by James Cole. They are protected by copyright under the Copyright Act 1968 (Cth) and are owned by James Cole Photography. This website, and all information contained on it, may not be reproduced, duplicated, copied, sold, distributed, modified or used in any way without the prior consent of James Cole Photography. To request permission to republish this content, or reuse it in another way, please email james.lloyd.cole@gmail.com.

Artwork and Print Information (Australia)

We ensure every product is the best quality it can be. We use professional printing and framing specialists. In Australia our supplier is based in Sydney with 30+ years of experience in custom printing and framing, and they work closely with us to ensure the quality of all pieces is excellent.

Printing

Each piece is printed on high archival quality photographic paper to ensure long life and the finest quality. The standard selected by us is Ilford GALERIE Prestige Smooth Pearl 310gsm semi-gloss paper (or similar). The finish can be changed at the purchaser's preference, but the quality remains high in every case. Unframed prints are rolled with acid free tissue paper and packed into a hard postal tube.

Matted Prints

A matted print consists of the printed image dry mounted to acid-free adhesive foamcore backing, with a mat border mounted on top. Mats sit between the printed image and the frame and provide a white border around the image. The prints are printed on the same high archival quality photographic paper described above. The mat and foamcore provide additional protection and rigidity to the print, and make framing simple.

Framing

Each frame is custom made in Sydney from high quality timber and glass. The image is printed as a matted print before framing. Custom framing and glass options are available on request.

Acrylic Glass

Each piece is printed onto an acrylic glass sheet using the latest UV technology. Our supplier uses a high quality, glossy, 4.5mm thick framing grade acrylic which amplifies the depth, vibrance and clarity of the image, with built-in 94% UV resistance. A 2mm thick black acrylic backing is used to complete the piece.

Online Representation of Printed Pieces

Care has been taken to accurately represent the finished printed and framed pieces on this website. However, the images shown may differ slightly when printed. This is due to individual differences in monitor and phone calibrations and general web limitations.

Production Time Frame (Australia)

Each piece is custom made to order and hand crafted in Sydney. It usually takes 3-8 days to complete unframed artwork orders, and 2-3 weeks for framed pieces or acrylic prints. This can change during busy times of year — reach out for up to date production times.

Pricing

All prices listed are in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST).

Payments

We accept payment via Etsy Payments, which supports major credit cards, PayPal, Afterpay and other methods depending on your location.

Customs Duties and Taxes

We do not cover the cost of any international duties and taxes — internationally shipped items may incur additional fees on arrival that we cannot control.

Reviews of Specifications, Pricing and Availability

We reserve the right to periodically review and update pricing, specifications and availability without notice.

International Orders

All unframed prints can be purchased internationally. Unframed prints are rolled with acid free tissue paper and packed into a hard postal tube. Matted prints can also be sent internationally if A2 and under in size.

We also have local suppliers in some other parts of the world, to make purchasing framed prints simpler. Please reach out for further information at james.lloyd.cole@gmail.com.

Custom Pieces, Materials and Sizes

Our supplier in Sydney has a large selection of frames, types of glass (non-reflective, museum quality, acrylic) and other options such as custom sizes and orientations. We are always happy to provide custom pieces — please reach out at james.lloyd.cole@gmail.com.

Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any condition, warranty, guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted or modified.

Refund Policy

See our Refund Policy.

Privacy Policy

See our Privacy Policy.